We’re Here to Help
At our store, we want you to feel confident in your purchases. If for any reason you’re not satisfied, you have 30 days from the date of delivery to return any unopened and unused items. To initiate a return, simply fill out our help form.
Retail Purchases
If you made your purchase at one of our retail partners, please note that we can only process refunds for orders placed directly through our website. We recommend checking with the retailer for their return policies. However, we encourage you to fill out our help form, and we will do our best to assist you.
Replacements for Your Products
For those who need replacement parts for their products, don’t worry! Our Lifetime Guarantee allows for one complimentary replacement for your device, which we will ship to you at no cost. Just fill out the help form, and we’ll take care of it.
Shipping Information
Currently, we offer shipping exclusively within the United States. Typically, orders are dispatched within 2-3 business days. Please keep in mind that orders placed over the weekend will ship the following business day. While we strive to ensure timely delivery, occasionally packages may arrive later than expected.
Additional Resources
If you’re exploring options for starting a family, consider checking out Make a Mom, an at-home insemination service providing the only reusable option available. For community support, join the Make a Mom Facebook group to connect with others on a similar journey. Curious about how at-home insemination works? Learn more on this page.
For those interested in inspiring stories, our blog post about the first Canadian Make a Mom baby on the way is a must-read. Additionally, the NICHD provides authoritative information on pregnancy. And don’t forget to check out these 10 simple self-care tips for busy moms to help you navigate this exciting journey.
To Summarize: You have 30 days to return unopened items, we only process refunds for direct purchases, and we offer free replacements under our guarantee. Shipping is available within the U.S., with prompt processing times. Explore various resources to support your journey to parenthood, including community groups and informative articles.