We totally understand that sometimes life takes unexpected turns. If you need to return an item, we’ve got you covered! Just keep in mind that our products are meant for single use, so to qualify for a return, your item must be unopened, undamaged, and in its original packaging. If you’ve opened the kit box, even if the contents are still sealed, we can’t offer a refund since our items are classified as consumer health products.
Our return window lasts 30 days from the date of purchase. If it’s been more than 30 days, unfortunately, we can’t process a full refund. If you have any questions, just reach out—we’re here to help!
For items not specifically from our brand, we follow the return policy of each individual company. Remember to include your receipt or proof of purchase; we’ll send that to the email address you used when you ordered. If you can’t find it, no worries—just get in touch with us.
When you send back your unopened kit within that 30-day window, we’ll inspect it and notify you via email about your refund status. If all is good, we’ll process your refund back to your original payment method within a few days.
Please note that you’ll need to cover the return shipping costs, and shipping fees are non-refundable. Depending on where you’re located, the time for your return to reach us can vary.
So, why isn’t return shipping on us? Well, as a small company producing medical-grade products right here in the USA, we have higher costs to maintain quality and fair wages for our team. We want you to have a fantastic experience the first time around, which is why we do our best to help you choose the right product upfront. Plus, minimizing extra shipping is better for the planet!
If you’re sending back an item worth over $75, consider using a trackable shipping service or purchasing shipping insurance—we can’t guarantee that we’ll receive your return without it.
Just a heads up: all returns via mail are final. If your return doesn’t meet the requirements, we won’t be able to issue a refund or send a replacement.
To kick off your return, please package your unopened and undamaged products securely and send them to us. We suggest using tracking to ensure it arrives safely.
In summary, returning a product involves making sure it’s unopened and in its original condition, reaching out for support if needed, and covering return shipping costs. For more insights on home insemination, check out this helpful resource or learn how to avoid an episiotomy. Also, for a reliable kit, take a look at this site.