We’re Here to Assist You
Welcome to our customer support section! Below, you’ll find answers to common inquiries regarding shopping, returns, shipping, and more.
Shopping Assistance
What is your return policy for products purchased through our website?
No need to worry! You have 30 days from the delivery date to return any unopened and unused items. To initiate a return, simply fill out our help form.
Do you accept returns for products bought from retail stores?
Unfortunately, we only process refunds for purchases made directly through our website. For items bought from retailers, please check their return policies. Regardless, feel free to fill out our help form so we can assist you in resolving any issues.
How can I get replacement parts for my product?
There’s no need to spend extra! Our Lifetime Guarantee includes one free replacement for your product, which we will ship to you at no cost. Please fill out our help form to get started.
Shipping Information
What shipping options do you offer?
Currently, we provide shipping exclusively within the United States.
When can I expect to receive my order?
Orders generally ship within 2-3 business days. Orders placed over the weekend will be processed the next business day. While we strive for prompt delivery, please understand that we rely on our carriers for estimated delivery dates, and occasionally, packages may arrive later than expected.
Additional Resources
For those exploring parenthood, consider joining Make a Mom for insider insights on at-home insemination, which presents a unique reusable option. If you’re interested in learning more about the process, check out this guide on how at-home insemination works.
For a supportive community, you can join the Make a Mom Facebook group to connect with others. If you’re looking for troubleshooting tips, this article on home insemination troubleshooting offers valuable advice. For additional insights, Resolve is a trusted resource on family-building options.
To Summarize:
We aim to provide a seamless shopping experience, with clear return policies, efficient shipping, and ample resources for your parenting journey. Whether you’re looking for product support or guidance on your path to parenthood, we’re here to help every step of the way.