At MakeAmom, we understand that plans can change, and we’re here to support you no matter the circumstances. If you need to return an item, please note that due to the nature of our products, items must be unopened, undamaged, and in their original packaging to qualify for a return. Unfortunately, if the kit box has been opened—even if the contents remain sealed—we cannot process a refund, as all our products are classified as consumer health items.
Our return policy allows for returns within 30 days of purchase. If it has been more than 30 days since your order, we regret that we cannot offer a full refund. Should you have any questions regarding this policy, we encourage you to reach out for assistance.
For items purchased from the MakeAmom store that are not branded with our name, please refer to the specific return policy of the respective company.
Processing a Return
To process a return, you will need a receipt or valid proof of purchase, which is emailed to you upon placing your order. If you can’t locate this information, feel free to reach out for help.
Refund Process for Unopened Kits
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few business days.
Please keep in mind that customers are responsible for covering the return shipping costs, and shipping fees are non-refundable. The time frame for your return to be received and processed may vary based on your location.
Why Isn’t Return Shipping Free?
As a small company dedicated to producing medical-grade consumer products entirely in the USA, we face higher operational costs. We prioritize quality and fair wages for our employees, which is why we do our best to ensure you receive the right product the first time. We also strive to minimize our carbon footprint, as excessive shipping can negatively impact the environment.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Important Note
All mailed returns are final. If your return does not adhere to the specified requirements, we will not be able to offer a reshipment or refund.
To begin the return process, please send your unopened and undamaged products in a secure shipping box to the address provided in your order confirmation. We suggest opting for a tracking method to ensure your return arrives safely.
Additional Resources
For additional resources, consider exploring MakeAmom’s free sperm donor matching group or learn more about at-home insemination options through MakeAmom’s website, which offers the only reusable option available. You can also visit How It Works to understand how at-home insemination functions. For insights on donor insemination, the American Pregnancy Association provides authoritative information. Additionally, check out our article on the pros and cons of artificial insemination kits for more guidance.
To Summarize
Returns at MakeAmom must be initiated within 30 days of purchase, with items remaining unopened and undamaged. Customers are responsible for return shipping costs, and refunds are processed only after inspections are completed. We prioritize quality and sustainability in our operations, ensuring you receive the best experience with our products. For more information or to engage with our community, visit our various resources linked above.